SHIPPING
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Online orders are shipped Monday-Friday and may take 3-5 business to process and ship. Please keep in mind that holidays, national observances and severe weather may delay delivery.
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A signature upon delivery will be required for all orders valued at $1,000 or more. If you would like to have this removed, a note may be added to an order at checkout or send an email to orders@kamperett.com.
- Orders that contain both pre-order items, as well as in stock items, will be held and shipped together unless otherwise requested - additional shipping charges may apply.
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Please note that all pre-order shipping dates and timelines are estimates and may be subject to change.
- Once an order is picked up by the courier we release all responsibility.
- International duties and taxes are the customer's responsibility, the cost displayed at checkout does not include any of these potential fees.
RETURNS
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Returns must be postmarked within 14 days from the date you received your order. Please note, the online return/exchange portal will close on the 14th day.
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If for whatever reason you are not completely satisfied with your purchase, we will gladly accept unwashed, unworn merchandise in its original condition with tags attached for refund.
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The buyer is responsible for return shipping costs.
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The following items are final sale:
- Hand-painted
- Made-to-order
- Vintage
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For international orders, any fees we inherit resulting from: abandoned orders, return to sender/refusal, or improper filing when making a return will be deducted from your refund.
- Please find our complete shipping + returns policy here.
SALE ITEMS ARE ELIGIBLE FOR DIRECT EXCHANGE ONLY.
FINAL SALE POLICY
- Items purchased as final sale are not eligible for return, exchange or credit.
- Merchandise purchased online at a discount of 50% off or more, is Final Sale and may not be returned.
- All custom, made-to-order, hand-painted, and tailored garments are considered final sale and cannot be returned.
Our customer service team is available Monday through Friday, please allow up to 48 hours for a response.
