SHIPPING
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Online orders are shipped Monday-Friday and may take 3-5 business to process and ship. Please keep in mind that holidays, national observances and severe weather may further delay delivery.
- A signature upon delivery will be required for all orders of $1,000 or more. Please email info@kamperett.com if you would like to have this removed.
- Orders that contain both pre-order items, as well as in stock items, will be held and shipped together unless otherwise requested - additional shipping charges may apply.
- Once an order is picked up by the courier we release all responsibility.
- International duties and taxes are the customer's responsibility, the cost displayed at checkout does not include any of these potential fees.
RETURNS
- If for whatever reason you are not completely satisfied with your purchase, we will gladly accept unwashed, unworn merchandise in its original condition with tags attached for refund. A 2% restocking fee will be deducted from all orders of $4,000 or more, and select styles as noted in the product description.
- The buyer is responsible for return shipping costs.
- The following items are final sale:
- Hand-painted garments
- Made-to-order garments
- Vintage
- For international orders, any fees we inherit resulting from: abandoned orders, return to sender/refusal, or improper filing when making a return will be deducted from your refund.
- Please find our complete shipping + returns policy here.
SALE ITEMS ARE ELIGIBLE FOR EXCHANGE OR STORE CREDIT ONLY.
FINAL SALE POLICY
- Items purchased as "FINAL SALE" are not eligible for return, exchange or credit.
- Merchandise purchased online at a discount of 50% off or more, is Final Sale and may not be returned.
- All custom, made-to-order, hand-painted, and tailored garments are considered Final Sale and cannot be returned.
Our customer service team is available Monday through Friday, please allow up to 72 hours for a response.
