SHIPPING
Processing and Timeline
Online orders are typically processed within 1–3 business days and shipped Monday through Friday. Please note that holidays, national observances, and severe weather may cause delivery delays. For pre-orders, all shipping dates and timelines are estimates and subject to change.
Shipping Options
We offer both expedited and international shipping options at checkout.
Carrier Policy
Once a carrier picks up an order, we are no longer responsible for the package. We are unable to offer replacements or refunds for lost or stolen items. However, we do offer package protection via Route. Please note that Route protection is non-refundable.
RETURNS
Eligibility Criteria
We gladly accept returns of merchandise that is unworn, unwashed, unaltered, and undamaged. All items must be in their original condition with all tags attached, including the original packaging and garment bags. This applies to all clothing, swimwear, handbags, shoes and accessories. Please take extra care when trying on our delicate and light-colored styles, as we cannot be held responsible for any damages, odors, or soil spots that occur at home.
Timeline
Returns must be postmarked within 14 days of the date you received your order. Please note that our online return and exchange portal will close on the 14th day.
Submission Process
A separate return request must be completed for each individual order number. We cannot combine multiple orders into a single return submission; failure to follow this process may result in delays or complications.
Processing and Refunds
Returns are processed Monday through Friday. It may take 7-10 business days after delivery for us to process your return. Once your items have been inspected and accepted, you will receive a confirmation email. Refunds may then take up to 10 days to appear in your account.
Please note that returns are accepted at the sole discretion of Kamperett. Items that do not meet the above criteria are subject to denial or damage fees.
START A RETURN
To initiate a return, please visit our online return portal. Please note, for domestic returns a $15 return postage fee will be deducted from your refund. For international returns, a $35 return postage fee will be deducted from your refund.
INTERNATIONAL SHIPMENTS & RETURNS
Shipping
Unfortunately, we are not able to ship to international P.O. Boxes.
Duties and Taxes
International duties, VAT, customs fees, and taxes are the responsibility of the customer. Where applicable, these fees will be displayed and can be prepaid during checkout at kamperett.com. In the case of a return, the original duties and taxes will be refunded.
EXCHANGES
Items marked as "Exchange Only" are eligible for direct exchange but are not eligible for a refund. Please note that we do not offer store credit, and an immediate exchange is required. If you are exchanging for a made-to-order item, the lead time specified in the product description will apply.
FINAL SALE
Items purchased as "Final Sale" are not eligible for return, refund, exchange, or store credit. This includes all custom, made-to-order, hand-painted, and tailored garments.
PRICING POLICY / ANNUAL SALE
If an item you purchased at full price is part of our annual sale, we will gladly match the sale price at your request within 14 days of your order delivery. Approved adjustments will be credited back to your original form of payment. Please email us at orders@kamperett.com.
Our customer service team is available Monday through Friday. Please allow up to 48 hours for a response at info@kamperett.com.
