SHIPPING

Processing and Timeline

Online orders are typically processed within 1–3 business days and shipped Monday through Friday. Please note that holidays, national observances, and severe weather may cause delivery delays. For pre-orders, all shipping dates and timelines are estimates and subject to change.

Shipping Options

We offer both expedited and international shipping options at checkout. 

Carrier Policy

Once a carrier picks up an order, we are no longer responsible for the package. We are unable to offer replacements or refunds for lost or stolen items. However, we do offer package protection via Route. Please note that Route protection is non-refundable.

RETURNS 

Eligibility Criteria

We gladly accept returns of merchandise that is unworn, unwashed, unaltered, and undamaged. All items must be in their original condition with all tags attached, including the original packaging and garment bags. This applies to all clothing, swimwear, handbags, shoes and accessories. Please take extra care when trying on our delicate and light-colored styles, as we cannot be held responsible for any damages, odors, or soil spots that occur at home.

Timeline

Returns must be postmarked within 14 days of the date you received your order. Please note that our online return and exchange portal will close on the 14th day. 

Submission Process

A separate return request must be completed for each individual order number. We cannot combine multiple orders into a single return submission; failure to follow this process may result in delays or complications.

Processing and Refunds

Returns are processed Monday through Friday. It may take 7-10 business days after delivery for us to process your return. Once your items have been inspected and accepted, you will receive a confirmation email. Refunds may then take up to 10 days to appear in your account.

Please note that returns are accepted at the sole discretion of Kamperett. Items that do not meet the above criteria are subject to denial or damage fees.

START A RETURN

To initiate a domestic return, please visit our online return portal. Please note that a $15 postage fee will be deducted from your refund.

INTERNATIONAL SHIPMENTS & RETURNS

Shipping

Unfortunately, we are not able to ship to international P.O. Boxes. 

Duties and Taxes

International duties, VAT, customs fees, and taxes are the responsibility of the customer. Where applicable, these fees will be displayed and can be prepaid during checkout at kamperett.com.

International Returns Policy

International orders are eligible for return if postmarked within 14 days of receipt. Items must be unworn, unwashed, and in their original condition with all tags attached. Please include your packing slip with the return.

Customers are responsible for return shipping costs. We recommend using a trackable service, as we are not liable for lost or delayed packages. Please clearly mark the package as a "Return" on the shipping label and customs documentation to avoid additional fees.

Return Address

KAMPERETT
Attn: Returns
3360 20th St, Suite B
San Francisco, CA 94110
United States

Refunds

Please allow up to 21 days from the date we receive your package for inspection and processing. Once approved, you will receive a confirmation email and a refund to your original form of payment. Note that any fees incurred from abandoned, refused, or improperly declared shipments will be deducted from your refund.

EXCHANGES

Items marked as "Exchange Only" are eligible for direct exchange but are not eligible for a refund. Please note that we do not offer store credit, and an immediate exchange is required. If you are exchanging for a made-to-order item, the lead time specified in the product description will apply.

FINAL SALE 

Items purchased as "Final Sale" are not eligible for return, refund, exchange, or store credit. This includes all custom, made-to-order, hand-painted, and tailored garments.

PRICING POLICY / ANNUAL SALE

If an item you purchased at full price is part of our annual sale, we will gladly match the sale price at your request within 14 days of your order delivery. Approved adjustments will be credited back to your original form of payment. Please email us at orders@kamperett.com. 

Our customer service team is available Monday through Friday. Please allow up to 48 hours for a response at info@kamperett.com.