SHIPPING
Online orders are shipped Monday-Friday, and will ship within 2 to 5 business days. Please keep in mind that holidays, national observances and severe weather may delay your delivery.
Once an order is picked up by the carrier we release all responsibility. Lost or stolen packages are not our responsibility and we are unable to send out replacements or refunds in these unfortunate situations.
Orders that contain both pre-order items, as well as in-stock items, will be held and shipped together unless otherwise requested. We offer both expedited and international shipping at checkout.
Please note that all pre-order shipping dates and timelines are estimates and may be subject to change.
RETURN POLICY
Items purchased on kamperett.com are eligible for a return provided they meet the following criteria:
If for any reason you are not completely satisfied with your purchase, we will gladly accept returns of unworn, unwashed, unaltered, and undamaged merchandise in its original condition. All tags must be attached, and original packaging and garment bags must be included.
Returns must be postmarked within 14 days from the date you received your order. Please note, the online return/exchange portal will close on the 14th day.
Customers are required to complete a separate return request for each order number. Failure to follow this policy may result in delays or complications with the return process. Multiple return orders cannot be combined into a single submission.
Many of our styles are light in color, delicate and/or constructed from non-stretch fabrics. Please take care when trying on at home, we cannot be held responsible for damages, odor or soil spots that may occur.
Returns are processed Monday-Friday. Please note it may take up to 7-10 business days after delivery to process your return. Once the return has been inspected and is accepted, you will receive a confirmation email. It may take up to 10 days for the refund to appear in your account.
Returns are accepted at the sole discretion of kamperett.com and are subject to denial and/or damage fees if the return criteria is not met.
DOMESTIC RETURNS
To initiate a domestic return, please visit our online return portal. Please note that a $15 postage fee will be deducted from your refund.
INTERNATIONAL SHIPMENTS & RETURNS
International duties, VAT, customs fees, taxes, and any other import-related charges are the responsibility of the customer. These fees are displayed and may be paid at checkout on kamperett.com.
International orders are eligible for return if postmarked within 14 days of the date you received your order. Returned items must be unworn, unwashed, and in their original condition with all tags attached. Please include your packing slip with the return.
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service, as we are not liable for lost or delayed packages.
All international returns should be sent to:
KAMPERETT
Attn: Returns
3360 20th St, Suite B
San Francisco, CA 94110
United States
Please note: Any fees we incur as a result of abandoned orders, return-to-sender/refused shipments, or improper customs filing during a return will be deducted from your refund.
Due to international transit times, please allow up to 21 days from the date your return is shipped for us to receive, inspect, and process your return. Once your return is approved, you will receive a confirmation email and a refund will be issued to your original form of payment.
EXCHANGES
Items marked as exchange are eligible for direct/same product exchanges only. Please note that we do not offer store credit at this time and an immediate exchange is mandatory.
If exchanging for a made to order item, the lead time noted in the product description will apply.
FINAL SALE
Items purchased as final sale are not eligible for return, exchange or store credit.
All custom, made-to-order, hand-painted, and tailored garments are considered final sale and cannot be returned.
Our customer service team - info@kamperett.com is available Monday through Friday, please allow up to 48 hours for a response.
